Privacy Policy

1. Introduction

Ezra AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using Ezra, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, company name)
• Contact form submissions and support requests
• Payment and billing information
• Communications with our team

2.2 POS and Business Data

When you connect your POS system to Ezra, we collect transactional and operational data including but not limited to:

• Sales transactions and revenue data
• Payment method information (aggregated, not individual card numbers)
• Refund and discount data
• Employee performance metrics
• Inventory and service data

2.3 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate analytics, reports, and insights for your business
• Detect anomalies and potential loss prevention issues
• Process transactions and send related information
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, and administrative messages
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Within Your Organization

Data is shared among authorized users within your organization based on role-based access controls that you configure.

4.2 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as cloud hosting, analytics, and customer support. These providers are contractually obligated to protect your data.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Ezra, our users, or others.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest (AES-256)
• Regular security audits and penetration testing
• Role-based access controls and audit logging
• SOC 2 Type II compliant infrastructure
• Multi-factor authentication options

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Upon account termination, you may request deletion of your data. Certain data may be retained for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@ezra.ai.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your activity on our platform. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: